Technical Customer Service Representative - Arlington, Texas, United States

  • Automotive
  • Customer Service Representative
  • DMS
  • Information Technology
  • Job Type: Full Time
  • Published: 10-15-2020
  • Job Location: Arlington, Texas, United States
Job Description:

PBS has been in business for over 30 years; PBS is the third largest DMS (Dealership Management System) provider to the North American retail automotive industry. We are unique in the industry because we view our customers as business partners, technology innovators, and friends.

PBS Software is a true windows-based platform boasting ease of use and training while fully featured to support our customer experience. Our software can run all aspects of an automotive dealership with sales, service, inventory management and accounting modules to keep things moving at a steady pace.

The Role:

PBS Systems is looking for an enthusiastic and organized individual to join our Client Services team. As an entry level Technical Customer Service Representative, you will provide excellent support to our new and existing customers in our software, by assisting customers during develop, install and training process of their new dealership software. You will be assisting the customer with new software install training as well as on line/on the phone assistance. 

This is an entry-level position that provides you with the opportunity to expand your knowledge in a growing and established company. You are quick to respond and are very proactive in planning and organizing your overall tasks. The ideal candidate is organized, customer service oriented and is a self-starter, will have a passion for technology and thrive on a changing landscape.

Job Requirements:


  • Technical Customer Service Representative keeps users informed about their escalations/incident’s status at agreed intervals
  • Work on project teams to support other departments and install needs
  • Monitor and respond to Helpdesk Tickets for our clients
  • Escalate critical issues to management as needed
  • Excellent verbal and written communication skills
  • Strong analytical, organizational, incident management and problem-solving skills
  • Previous experience in a customer service support role
  • Ability to work within and meet set deadlines
  • Thorough understanding of PC hardware and software as well as Microsoft Products
  • Strong base knowledge of industry standard business applications
  • Willingness to commitment to an ongoing system of education and cross-training



  • Computer proficiency in Microsoft Office Suit – web
  • Strong understanding of Windows 7/8/10 Operating Systems and Windows 2008/2012 Servers
  • Previous experience working with Networks (TCP/IP), Basic LAN/WAN knowledge
  • CompTIA A+ and Network + 
  • Excellent communication skills
  • Excellent customer service skills
  • Strong knowledge of Microsoft Office Suite
  • Problem solving and trouble shooting skills
  • Strong documentation abilities
  • Effective time management and organization
  • Strong multi-tasking and prioritization


What we offer:

  • Exciting work environment and product
  • Full technical support and training
  • Full time permanent role
  • Competitive base salary
  • Benefits and incentives
  • Growth opportunities


PBS Systems thanks all applicants for their interest, however only those selected for an interview will be contacted. PBS Systems is an employment-equity employer. Candidates who require accommodations throughout the recruitment process please contact the Recruiting Department.