Service Concierge - Napa, California, United States

  • Job Type: Full Time
  • Category: Automotive Service Advisor,Automotive Service Manager,Service Advisor,Service Coordinator
  • Published: 03-28-2026
  • Salary: 21 Per Hour
  • Job Location: Napa, California, United States
Job Description:

About Kastner Honda

Kastner Honda is part of Victory Automotive Group, a family-owned and operated dealership network since 1997 with over 40 locations across the United States. We are committed to providing exceptional customer service and creating a positive, professional work environment for our employees and customers.

Position Overview

We are seeking an experienced and energetic Service Concierge to join our Customer Service Department. This role acts as the Chief Customer Care Advocate, ensuring every customer interaction is handled with the highest level of care. The Service Concierge will work closely with customers before, during, and after their visits to promote loyalty and satisfaction, helping to drive business growth.

Job Details

  • Salary: From $21 an hour
  • Job Type: Full Time
  • Location: Napa, CA 94559

Key Responsibilities

  • Manage customer experience by addressing concerns and facilitating solutions to ensure satisfaction.
  • Maintain strong communication with customers to resolve issues before, during, and after vehicle sales or service visits.
  • Schedule follow-up calls with new and returning vehicle purchasers and service customers to encourage repeat business and referrals.
  • Develop and implement action plans to resolve problems, acting as a liaison between customers and the appropriate departments.
  • Attend department meetings and provide feedback to improve customer experience.
  • Provide backup support across the department to ensure seamless customer service at all times.
  • Adjust transactions and provide reimbursements when necessary to increase customer retention.
  • Perform additional duties as assigned to support the team and dealership goals.

This description outlines standard responsibilities; additional duties may be assigned as needed.

Job Requirements:

Job Requirements

  • High school diploma or GED.
  • Bilingual abilities preferred.
  • Availability to work Tuesday through Sunday.
  • Strong commitment to embodying the company vision and exceeding customer expectations daily.
  • Proven interpersonal skills to foster and maintain a loyal customer base.
  • Excellent verbal and written communication skills.
  • Ability to think strategically and analyze performance metrics.
  • Outgoing, professional, and dependable personality with a strong work ethic.
  • Effective communication skills with management and teammates.
  • Familiarity with the automotive industry is a plus.
  • Technologically proficient with strong computer and internet skills, including Microsoft Office.
  • Experience with elead CRM system and Reynolds & Reynolds software is beneficial.
  • Strong attention to detail and organizational skills.
  • Professional appearance and demeanor.
  • Ability to multitask and adapt in a dynamic work environment.

WHAT WE OFFER:

  • Tremendous product & inventory
  • Ongoing company-wide training
  • Strong company reputation
  • Growth opportunities
  • Professional, enthusiastic & supportive working environment

When you join our organization, you'll enjoy comprehensive training, competitive compensation, and unparalleled benefits. Simply put, you'll experience the best that a career in the automotive industry has to offer.

The above statements are intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. We reserve the right to amend and change responsibilities to meet business and organizational needs as necessary.

We are an Equal Opportunity Employer and a drug-free workplace.

We Would Really Like To Hear From You!

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