Service Advisor - San Bruno, California, United States

  • Job Type: Full Time
  • Category: Automotive Service Advisor,Automotive,Service Advisor,Service Coordinator,Service
  • Published: 03-28-2026
  • Salary: 32240.00 - 120000.00 Per Year
  • Job Location: San Bruno, California, United States
Job Description:

About Victory Toyota of San Bruno

Victory Toyota of San Bruno is part of Victory Automotive Group Inc., recognized as one of the Top 25 Privately Held Companies for 2023. Family owned and operated since 1997, we have over 50 locations nationwide. Our commitment is to provide outstanding experiences for our employees, customers, and communities through professionalism and excellent service.

Job Details

  • Salary: From $32,240 to $120,000 per year, based on experience
  • Job Type: Full Time
  • Location: San Bruno, CA 94066

Position Summary

As a Service Advisor, you will be the primary point of contact between our customers and service technicians. Your role is crucial in coordinating service and repair activities while ensuring excellent communication and customer satisfaction. You will listen carefully to customer concerns, schedule services, explain repairs, and manage repair authorizations and expectations.

Key Responsibilities

  • Schedule vehicle service appointments in person or by phone to diagnose issues promptly and accurately.
  • Follow up on repair status to ensure timely completion, update customers on delays, and secure approval for any revised estimates.
  • Recommend repairs and communicate expected service timelines clearly to customers.
  • Ensure all repairs pass quality control checks and road tests before customer delivery.
  • Maintain up-to-date knowledge of vehicle functions, warranties, service campaigns, state lemon laws, and Technical Service Bulletins.
  • Meet or exceed all service level performance targets.
  • Complete required documentation accurately and comply with all regulatory requirements.
  • Adhere to and promote all safety policies.
  • Participate in staff meetings, training, and educational opportunities as needed.
  • Perform additional duties as assigned to support the service department.

Work Environment and Schedule

This is a full-time role based at our San Bruno facility. We promote a professional, drug-free, and non-smoking workplace dedicated to safety and team collaboration.

Job Requirements:
  • High school diploma or GED required.
  • At least one year of dealer-level or large facility experience preferred.
  • Valid, unrestricted driver's license with a clean driving record.
  • Bilingual skills are a plus.
  • Professional appearance and dependable work ethic.
  • Strong safety mindset and commitment to excellent customer service.
  • Basic computer and internet proficiency.
  • Excellent verbal and written communication skills.
  • Ability to read and comprehend written instructions.
  • Physical ability to bend, kneel, squat, stand, and lift heavy objects as required.

WHAT WE OFFER:

  • Tremendous product & inventory
  • Ongoing company-wide training
  • Strong company reputation
  • Growth opportunities
  • Professional, enthusiastic & supportive working environment

When you join our organization, you'll enjoy comprehensive training, competitive compensation, and unparalleled benefits. Simply put, you'll experience the best that a career in the automotive industry has to offer.

The above statements are intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. We reserve the right to amend and change responsibilities to meet business and organizational needs as necessary.

We are an Equal Opportunity Employer and a drug-free workplace.

We Would Really Like To Hear From You!

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