Hospitality Assistant Manager - Naples, Florida, United States

  • Job Type: Full Time
  • Category: Assistant Manager
  • Published: 07-30-2022
  • Job Location: Naples, Florida, United States
Job Description:

Position Summary:

The role of the Front of the House Assistant  Floor Hospitality Manager is to supervise and coordinate the entire front-of-the-house team. They ensure the customer receives a warm welcome and that service runs smoothly. Front House Managers oversee the interview, hiring, and scheduling processes for positions such as front-of-the-house cashiers, runners, bussers, and Expediters (expos). Additionally, the Front of the House Manager supervises the cleanliness and upkeep of the dining room.

Essential Job Functions:

  • Sets a positive example for customers and empowers associates to provide excellent customer service.  Ensures associates understand expectations.
  • Supervises the cleanliness and upkeep of the dining room and maintenance.
  • Primary responsibility is to focus on quality customer service pertaining to the dining experience.
  • Enhance and strengthen customer relationships, established and new.  Deliver excellent customer service.
  • Responsible for any set up of food and beverage-related events.
  • Resolves complaints from customers in a polite and friendly manner.  Always make sure to follow up with them when necessary.
  • Ensures the delivery of exceptional front-of-house services by the staff.
  • Develops strong communication and departmental procedures to guide service implementation making improvements or changes where required.
  • Implements safe working practices to ensure the safety of associates and customers.
  • Understand and follow food safety and sanitation regulations.
  • Responsible for ensuring customers have a positive dining experience.
  • Needs to be able to delegate tasks and think on their feet as they address the needs of staff and customers.
  • Have excellent personal skills and be highly organized.
  • Be present on dining room floors and kitchen to monitor the quality of lunch and dinner service.
  • Focuses on continuous improvement.
  • Oversees the organization and efficiency pertaining to the dining room floors.
  • Helps with the duties of other associates to include food runners and bussers when necessary due to the high volume.

Minimum Skills and Qualifications:

  • Proficient in English
  • Demonstrated experience working as a hands-on manager
  • Skilled in leadership
  • Knowledgeable about customer service

Physical Demands:

  • Ability to stand on your feet and climb up and down the stairs for several hours.
  • Ability to multi-task and work well under pressure.
  • Ability to work cohesively with the entire staff as part of a team.
  • Ability to communicate effectively verbally and in writing.
  • “Oakes Farms is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
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