Harley Davidson Service Manager - Burlington, North Carolina, United States

Category:
  • Customer Service Manager
  • Service Director
  • Service Manager
  • Job Type: Full Time
  • Published: 07-03-2025
  • Job Location: Burlington, North Carolina, United States
Job Description:

Position Summary:

The Service Manager is responsible for leading and managing the Harley-Davidson service department, ensuring the highest level of customer satisfaction, operational efficiency, and profitability. This role requires strong leadership skills, a deep understanding of motorcycle service operations, and a passion for the Harley-Davidson brand and lifestyle.

Key Responsibilities:

  • Department Leadership

    • Oversee day-to-day operations of the service department.

    • Manage, train, and motivate service technicians, advisors, and support staff.

    • Schedule and assign work to ensure maximum productivity and quality.

  • Customer Service

    • Foster a customer-first environment and resolve any service-related issues promptly.

    • Ensure that service writers/advisors provide accurate estimates and timely communication to customers.

    • Monitor customer satisfaction metrics and implement improvements as needed.

  • Technical Oversight

    • Ensure all motorcycles are serviced and repaired to Harley-Davidson standards.

    • Work closely with parts and sales departments to ensure seamless workflow and communication.

  • Administrative Duties

    • Maintain proper records, including work orders, repair histories, and warranty claims.

    • Monitor service department profitability and implement strategies to improve performance.

    • Ensure compliance with OSHA safety standards and dealership policies.

  • Inventory and Equipment Management

    • Monitor and maintain tools, equipment, and shop cleanliness.

    • Assist in ordering and maintaining appropriate inventory of parts and supplies.

Job Requirements:

Required Qualifications:

  • 3–5 years of service management experience in a powersports or automotive environment (Harley-Davidson preferred).

  • Strong leadership and team-building skills.

  • Excellent communication, organizational, and customer service skills.

  • Knowledge of Harley-Davidson motorcycles, service procedures, and diagnostic tools.

  • Experience with dealer management systems (DMS) such as Talon or Lightspeed.

  • Valid motorcycle endorsement (preferred or required depending on state regulations).

Work Environment & Physical Requirements:

  • Fast-paced dealership environment with frequent customer interaction.

  • Requires walking, standing, and lifting up to 50 pounds.

  • Weekend and extended hours during peak riding season.

Benefits:

  • Competitive salary + performance-based bonuses

  • Health, dental, and vision insurance

  • 401(k) with employer match

  • Paid time off and holidays

  • Employee discounts on parts, apparel, and motorcycles

As the Service Manager, you'll have the chance to lead a skilled team, implement your vision for customer service and efficiency, and directly influence the success of the dealership and legendary brand!  Apply Now!

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