Customer Service Representative Cox Chevrolet Mazda Body Shop - Bradenton, Florida, United States

Category:
  • Auto Collision Center
  • Automotive
  • Body Shop
  • Customer Service Representative
  • Job Type: Full Time
  • Published: 03-25-2020
  • Job Location: Bradenton, Florida, United States
Job Description:

The Collision Customer Service Administrator Cox Chevrolet Mazda 

Greet's all our guests in a timely , friendly and professional manner.

Answer all phone calls consistently within 3 rings.

Maintains a broad knowledge base of insurance partner requirements regarding authorizations, and billing processes

Coordinate Rental Car/Tow companies to provide one-stop service to all customers

Repair orders: all files are opened with and DRP compliance, including obtaining proper authorizations

Ensure all vehicles are delivered to our guest by the assigned estimator, or a manager

Available to assist estimator's with Guest repair updates on their vehicles.

Monitor DRP assignments, estimate/repair appointments

Secure  payments with our guests and ourinsurance DRP'S as well as Non DRP'S

Filing: Daily filing of customer records, RO jackets are filed in numeric order,and that all essential paperwork parts invoices, etc are in the file

Comply with Cox daily receipts guidelines and procedures

Comply with all safety rules, guidelines and standards

Perform other duties as required to successfully meet the needs of the business

Skill/Requirement High school diploma or GED

Must be at least 18 years of age

Satisfactory completion of a criminal background check

Drug screening

Must have a valid driver’s license and be eligible for coverage under Cox’s insurance policy (not an excluded driver)

 

Job Requirements:

Skill/Requirement

Must have previous collision customer service experience

High school diploma or GED
Must be at least 18 years of age, Satisfactory completion of a criminal background check, and drug screening
Must have a valid driver’s license and be eligible for coverage under Cox’s insurance policy (not an excluded driver)

Must have experience with C1 Estimating Programs 

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