Automotive Service Advisor - St Louis, Missouri, United States

  • Job Type: Full Time
  • Category: Automotive Service Advisor,Service Advisor,Service
  • Published: 03-28-2026
  • Salary: 25 - 35.98 Per Hour
  • Job Location: St Louis, Missouri, United States
Job Description:

About Victory Toyota of St Louis

Victory Toyota of St Louis is part of Victory Automotive Group, a family-owned and operated company since 1997 with over 50 locations nationwide. We are committed to providing excellent service to our customers and opportunities for our employees to grow in a professional and supportive environment.

Job Details

  • Salary: From $25 to $36 per hour
  • Job Type: Full Time
  • Location: St Louis, MO 63128

Position Overview

The Automotive Service Advisor is the vital link between customers and technicians, responsible for managing communication regarding automotive service and repairs. This role requires listening closely to customer concerns, coordinating service appointments, and ensuring clear understanding of required and recommended repairs.

Key Responsibilities

  • Schedule service appointments with customers in person or over the phone to facilitate timely and accurate diagnostics.
  • Follow up on repair status to ensure the vehicle is ready as promised and communicate any delays or changes to the customer.
  • Obtain customer authorization for repair estimate revisions and manage expectations throughout the service process.
  • Make repair recommendations based on vehicle condition and manufacturer guidelines.
  • Ensure all completed repairs pass quality control checks and road tests.
  • Maintain up-to-date knowledge of vehicle operations, warranties, technical service bulletins, and relevant regulations.
  • Complete all required documentation accurately and ensure compliance with company and industry standards.
  • Adhere to and enforce all safety policies and procedures.
  • Attend staff meetings, training sessions, and educational classes as required.
  • Perform additional duties as assigned to support team and business goals.

Work Environment

You will work in a fast-paced, team-oriented environment that values professionalism, positive attitude, and excellent customer service.

Job Requirements:

Job Requirements

  • High school diploma or GED required.
  • At least one year of experience at a dealer-level or large automotive facility preferred.
  • Valid, unrestricted driver’s license with a clean driving record.
  • Strong communication and interpersonal skills.
  • Professional appearance and dependable work ethic.
  • Ability to understand and follow detailed instructions.
  • Basic computer and internet proficiency.
  • Customer service oriented with a focus on safety.
  • Physically able to bend, kneel, squat, stand, and lift heavy objects as necessary.

WHAT WE OFFER:

  • Tremendous product & inventory
  • Ongoing company-wide training
  • Strong company reputation
  • Growth opportunities
  • Professional, enthusiastic & supportive working environment

When you join our organization, you'll enjoy comprehensive training, competitive compensation, and unparalleled benefits. Simply put, you'll experience the best that a career in the automotive industry has to offer.

The above statements are intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. We reserve the right to amend and change responsibilities to meet business and organizational needs as necessary.

We are an Equal Opportunity Employer and a drug-free workplace.

We Would Really Like To Hear From You!

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