Headquartered in Calgary, AB, Canada and in business for over 30 years; PBS is the third largest DMS (Dealership Management System) provider to the North American retail automotive industry. We are unique in the industry because we view our customers as business partners, technology innovators, and friends.
PBS Software is a true windows-based platform boasting ease of use and training while fully featured to support our customer experience. Our software can run all aspects of an automotive dealership with sales, service, inventory management and accounting modules to keep things moving at a steady pace.
PBS Systems is looking for an enthusiastic and organized individual to join our PBS Client Services Support team in its Accounting division.
As an Accounting Client Support Analyst, you will provide excellent software support to our new and existing customers in the accounting side of our Dealer Management software for the Automotive Industry by delivering immediate solutions and services or escalating if necessary to other departments.
You will be responsible for assisting customers who call in to support center, this might be in the form of troubleshooting, assisting with process, taking feedback regarding bugs or enhancements or supporting the implementation teams by visiting the customer site for new software install training.
This is an entry-level position that provides you with the opportunity to expand your knowledge in a growing and established company. You are quick to respond and are very proactive in planning and organizing your overall tasks. The ideal candidate is organized, customer service oriented and is a self-starter, will have a passion for technology and thrive on a changing landscape.
- Provide excellent software support to our customers
- Ensure support services are delivered professionally and effectively
- As a Client Services Support Analyst, you need to be able to communicate effectively, provide empathy for the customer, as well as build and maintain positive relationships
- Work on project teams supporting other departments and installation needs
- Monitor and respond to helpdesk tickets assigned to your team
- The Accounting Support Analyst keeps users informed about their escalations/incident’s status at agreed intervals
- Dealership Accounting Department experience
- Bilingual in French would be an asset but is not required
- Customer service experience
- Possess excellent communication and analytical skills
- Knowledge of Microsoft Windows and Microsoft Office
- Strong analytical and organizational skills
- Works well both with a team and independently
- Ability to embrace variety, structure, change and innovation
- Computer proficiency in Microsoft Office Suit – web
- Fundamentals of basic accounting
- High School Diploma
- Available to travel up to 50% of the time (2 weeks per month) in US and Canada
- Available to work occasionally Saturday and/or Sunday due to travel schedule
What we offer:
- Exciting work environment and product
- Full technical support and training
- Full time permanent role
- Competitive base salary
- Benefits and incentives
- Growth opportunities
PBS Systems thanks all applicants for their interest, however only those selected for an interview will be contacted. PBS Systems is an employment-equity employer. Candidates who require accommodations throughout the recruitment process please contact the Recruiting Department.