Part Time Service BDR - Car Dealership Service Business Development Representative - ALLENTOWN, Pennsylvania, United States

  • Job Type: Part Time
  • Category: BDC,Customer Service Agent,Customer Service Specialist,Customer Service,Service Coordinator
  • Published: 09-11-2019
  • Job Location: ALLENTOWN, Pennsylvania, United States
Job Description:

Automotive Customer Service BDC Consultant - Service Department - Part time

 If you believe Customer Service  is a true craft -- one built on charisma, communication and thorough product knowledge (we'll happily teach you everything you need to know) -- we want to talk to you!  This is a part time position for week night evenings and possible Saturdays.  This position could lead into a full time position as our organization is growing.  

The Customer Service BDC Service Consultant utilizes their selling ability, computer skills, courteous phone manner and positive attitude to get clients in the door for service department.  

Required Duties Include handling Heavy Inbound and Outbound Calls, with follow-up calls and with a commitment to increase customer service satisfaction with each and every customer.


• Answer all incoming service department phone calls according to script and schedule a sales appointment.
• Making outbound calls for appointments, follow up and CSI.
• Log all Customer comments.
• Schedule follow-up contact if no appointment is made.
• Contact Customers using scripts to schedule appointments for Service.
• Confirm scheduled appointments. 
• Assist sales department on scheduling first service appointments for new car customers.
• Reschedule no-show Customer appointments.
• Follow up with service department and handle assist customers with any issues and/or concerns.
• Schedule future contact as needed.
• Purify and update Customer changes in database. 
• Generate letters, postcards, and emails according to a pre-determined timeline to automatically schedule follow-up reminders for next contact.
• Contact Customers based on current marketing initiatives.
• Respond to Customer website requests.
• Contact Internet Customers via email and phone to schedule an appointment.
• Follow up on Internet Customer emails according to a pre-determined timeline.
• Notify necessary departments when an appointment is scheduled.
• Assist with other duties, as assigned.
• Ability to meet or exceed monthly goals.

Job Requirements:


• High School Diploma or equivalent. 
• Previous experience with phones or Telemarketing experience in the following fields: automotive, business development, customer service, highly preferable. 
• Previous experience with the process of the scripts, power tracks, and alternative choices.
• Demonstrate a professional, enthusiastic, and friendly attitude at the first point of contact with any potential client/customer.
• First-class verbal, written and communication skills including the ability to initiate dialogue with BDC Manager and communicate effectively and efficiently.
• Organized, multi-tasked, self-motivated with the ability to work effectively as part of a team or on individually-assigned tasks in a fast-paced, dynamic environment where superior time-management and prioritization skills are essential and required.
• Preferable knowledge of working Microsoft Word, computer literate/knowledge, data entry skills. CDK/xTime/VinSolutions knowledge helpful but not required.


• Tremendous product & inventory 
• Ongoing company-wide training 
• Strong company reputation 
• Growth opportunities 
• Professional, enthusiastic & supportive working environment 

When you join our organization, you'll enjoy comprehensive training, competitive compensation, and unparalleled benefits. Simply put, you'll experience the best that a career in the automotive industry has to offer.

The above statements are intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. We reserve the right to amend and change responsibilities to meet business and organizational needs as necessary.

We are an Equal Opportunity Employer and a drug free workplace.

We Would Really Like To Hear From You!